Terms of service

Last updated: 10 August 2026

1. About these Terms

These Terms of Service explain the rules that apply when you visit or use the TEMPTÉ website, create a customer account, subscribe to our mailing list or purchase products from us.

TEMPTÉ is the trading name of Tempte Ltd. In these Terms, “TEMPTÉ”, “we”, “our” and “us” refer to Tempte Ltd.

Your use of our website and any purchases you make from us are subject to these Terms, together with the policies referred to in them, including our Privacy Policy and, where relevant, our Refund Policy.

Please read these Terms carefully before using the website or placing an order.

If you do not agree to these Terms, you should not use the website.

Nothing in these Terms affects any rights you have under applicable consumer law.

2. Who we are

TEMPTÉ is the trading name of Tempte Ltd, a company registered in Scotland under company number SC875781.

Registered office:
38 Biggar Road
Edinburgh
EH10 7BH
United Kingdom

VAT registration number: GB 511 3800 39

Email: hello@tempte.co.uk

3. Using our website

You may use our website only for lawful purposes and in accordance with these Terms.

You must not:

use the website in any way that breaches applicable law;
use it for fraudulent, misleading or malicious purposes;
attempt to gain unauthorised access to the website, its systems or connected networks;
interfere with the operation, availability or security of the website;
introduce viruses, malicious code or other harmful material;
collect or attempt to collect information about other users without lawful authority;
impersonate another person or misrepresent your identity or connection with another person or organisation;
use automated tools to scrape, extract or reproduce website content without our prior written permission; or
use the website in a way that infringes our rights or the rights of another person.

We may restrict or suspend access to the website where reasonably necessary to protect the website, our business, our customers or other users.

4. Age and capacity

You must be at least 18 years old to place an order through our website.

By placing an order, you confirm that:

you are legally capable of entering into a binding contract;
the information you provide is accurate and complete; and
you are purchasing for personal or household use unless we have agreed otherwise in writing.

Our products are not intended for commercial resale unless we have entered into a separate written agreement with you.

5. Customer accounts

We may allow you to create a customer account.

If you create an account, you must:

provide accurate, current and complete information;
keep your account information updated;
keep your login credentials confidential;
take reasonable steps to prevent unauthorised access; and
notify us promptly if you believe your account has been accessed or used without permission.

You are responsible for activity carried out through your account unless it results from something for which we are legally responsible.

We may suspend or close an account where we reasonably believe that:

it is being used unlawfully or fraudulently;
its security has been compromised;
these Terms have been materially breached; or
suspension is necessary to protect our website, customers or business.

Where reasonably possible, we will explain the reason for the suspension or closure.

You may ask us to close your account by contacting hello@tempte.co.uk.

Closing an account will not affect any outstanding orders, payment obligations, legal rights or records that we must retain.

6. Product information

We take reasonable care to ensure that product descriptions, photographs, ingredients, nutritional information, allergen information, weights, prices and other information shown on our website are accurate.

However:

product images are for illustration and colours or appearance may vary slightly between screens and production batches;
food products may show minor natural variation in appearance, size, shape, colour or texture between production batches;
packaging may differ from website images where packaging is updated; and
recipes, packaging or product specifications may be updated from time to time.

Where a change affects ingredients, allergens, nutritional information, suitability or another material characteristic, we will update the relevant product information as appropriate.

Please always read the packaging of the product you receive before consumption, particularly if you have a food allergy, intolerance or other dietary requirement. Information on our website is provided to help you make a purchasing decision but is not a substitute for checking the product packaging.

7. Allergens and dietary information

We provide ingredient and allergen information to help customers make informed choices.

Please check the ingredients and allergen information carefully before purchasing or consuming a product, particularly if you have a food allergy, intolerance or other dietary requirement.

Where applicable, allergens will be identified in accordance with relevant food-information requirements.

Our products may be manufactured or packed in environments where other allergens are handled. Any relevant precautionary allergen statements will be shown on the product page, the product packaging or both, as appropriate.

Do not consume a product if:

its packaging is damaged or appears to have been tampered with;
you believe it may contain an ingredient or allergen unsuitable for you; or
the product appears unsafe or materially different from what you expected.

Please contact us promptly if you have concerns about a product.

8. Health and nutritional information

Any general information on our website about ingredients, nutrition, protein, fibre, fermentation, food or wellbeing is provided for general informational purposes only.

It is not medical, dietary or nutritional advice tailored to you and should not be relied upon as a substitute for advice from an appropriately qualified professional.

If you have a medical condition, allergy, intolerance or specific dietary requirement, you should seek appropriate professional advice where necessary.

Any nutrition or health claims we make about our products are intended to apply only in the context stated on the relevant product page or packaging.

9. Product availability

All products are subject to availability.

Displaying a product on our website does not guarantee that it is in stock or available to order.

We may:

limit the quantity of a product available to each customer or household;
withdraw or discontinue a product;
temporarily suspend sales;
restrict delivery to particular areas; or
refuse unusually large or repeated orders that appear intended for resale.

If a product becomes unavailable after you place an order, we will contact you and refund any amount paid for the unavailable product.

10. Placing an order

When you submit an order, you are offering to purchase the products in your basket under these Terms.

Please check your order carefully before submitting it. You are responsible for ensuring that the products, quantities, delivery details and contact information are correct.

After receiving your order, we will send an acknowledgement confirming that it has been received. This acknowledgement does not necessarily mean that we have accepted your order.

A binding contract is formed when we send you confirmation that we have accepted your order. This will normally be sent by email, although the name or format of the communication may vary depending on the systems we use.

Each order accepted by us forms a separate contract between you and Tempte Ltd.

We will provide confirmation of the contract in a form that you can save or retain, normally by email.

11. When we may refuse or cancel an order

We may refuse or cancel an order before dispatch where reasonably necessary, including where:

a product is unavailable;
there is an obvious error in the price or product description;
payment is not authorised or is later reversed;
we reasonably suspect fraud or unauthorised activity;
delivery is unavailable to the address provided;
the order exceeds a stated quantity limit;
the order appears to be intended for unauthorised resale;
accepting the order would breach applicable law; or
circumstances outside our reasonable control prevent us from fulfilling it.

If we cancel an order after payment has been taken, we will refund the affected amount using the original payment method unless another method is agreed.

We will not charge you for products we do not supply.

12. Prices

Product prices will be shown in pounds sterling.

Unless clearly stated otherwise, prices shown to UK consumers include VAT at the applicable rate.

Delivery charges and any other applicable charges will be shown separately before you submit your order.

We may change our prices at any time, but price changes will not affect an order that we have already accepted.

If we identify an obvious pricing error before accepting an order, we may contact you to ask whether you wish to proceed at the correct price or cancel the order.

If we identify an obvious pricing error after accepting an order, we will contact you as soon as reasonably possible. We will not charge you a higher price without your agreement. You may either confirm that you wish to proceed at the correct price or cancel the affected product for a full refund.

13. Payment

Available payment methods will be shown during checkout.

You must be authorised to use the payment method provided.

By submitting payment details, you confirm that:

the details are accurate;
you are authorised to use the payment method; and
sufficient funds or credit are available to complete the purchase.

Payments may be processed by Shopify or another payment provider. The payment provider may carry out authorisation, fraud-prevention and verification checks.

We do not generally receive or store your complete payment-card details.

An order may be delayed, refused or cancelled if payment cannot be authorised or verified.

14. Promotions and discounts

We may offer promotions, discount codes, competitions or introductory offers from time to time.

Unless stated otherwise:

promotions apply only during the stated period;
codes must be entered before an order is submitted;
promotions cannot be exchanged for cash;
only one promotional code may be used per order;
promotions may be limited to particular products, customers, order values or delivery areas; and
promotions cannot normally be applied retrospectively.

Additional terms may apply to a particular promotion. If those terms conflict with these Terms, the promotion-specific terms will apply to that promotion.

We may withdraw or amend a promotion where reasonably necessary, but this will not affect orders already accepted.

We may refuse a discount or promotion where we reasonably believe it has been used fraudulently, unlawfully or contrary to its stated conditions.

15. Delivery

We will deliver products to the address provided during checkout.

Delivery areas, charges, methods and estimated times will be displayed on our website or during checkout.

Delivery dates and times are estimates unless we expressly agree a fixed date.

We will take reasonable steps to deliver within the stated timeframe and, unless a different period is agreed, within the period required by applicable law.

You are responsible for providing a complete and accurate delivery address.

If delivery cannot be completed because the address is incorrect, incomplete or inaccessible, we may contact you to arrange redelivery. Additional reasonable delivery costs may apply where permitted by law.

If nobody is available to receive the delivery, the delivery provider may take the parcel to a collection point or provide instructions for redelivery.

Where the delivery service allows it, you may also be able to request delivery to a nominated safe place or neighbour. Any such request is subject to the delivery provider’s terms and operational procedures.

Please contact us promptly if your parcel is delayed, missing or appears to have been delivered incorrectly.

16. Risk and ownership

We remain responsible for the products until they are delivered into your physical possession or the possession of a person you have identified to receive them.

This does not apply where you independently arrange collection by a carrier that we did not offer as a delivery option, to the extent provided by applicable law.

Ownership of the products passes to you when:

we have received payment in full; and
the products have been delivered.

17. Cancellation, returns and refunds

Your rights to cancel an order, return products, request a replacement or obtain a refund are explained in our Refund Policy.

Nothing in these Terms or our Refund Policy limits your statutory rights.

Different cancellation and return rules may apply depending on the nature and condition of the product, including where:

goods are liable to deteriorate or expire rapidly;
sealed goods are unsuitable for return for health-protection or hygiene reasons and have been unsealed after delivery;
products are faulty, unsafe or damaged; or
products are not as described.

Please do not return any product unless you have contacted us and received instructions.

18. Faulty, damaged, unsafe or incorrect products

Please inspect your order promptly after delivery.

a product is damaged;
the wrong product has been supplied;
an item is missing;
the product is unsafe or defective;
the packaging appears to have been tampered with; or
the product is materially different from its description.

We may ask you to provide:

your order number;
photographs of the product and packaging;
the batch or lot code;
the best-before date;
details of the issue; and
any other information reasonably required to investigate.

Please retain the product and packaging until we tell you what to do.

For lower-value food products, we may not require a physical return. However, we may ask for the product to be returned, collected or retained where reasonably necessary for quality-control, safety or legal purposes.

Where a product is faulty, unsafe, damaged, not as described or otherwise does not meet applicable legal requirements, we will provide the remedy to which you are entitled. Depending on the circumstances, this may include a refund, replacement or another appropriate remedy.

19. Product recalls and safety notices

If we become aware of a product safety issue, we may contact customers using the details associated with the relevant order or account.

We may send necessary product safety, recall or other service communications even where you have opted out of marketing emails.

If we issue a product recall or safety notice, please follow the instructions provided promptly.

You should not consume a product that is subject to a recall or that we have asked you to retain, dispose of or return.

20. Website content

We take reasonable care to ensure that information on our website is accurate and current.

However, website content is provided for general information and may occasionally contain errors or omissions.

We may update, correct or remove website content without prior notice.

Nothing on the website constitutes:

medical, dietary or nutritional advice tailored to your individual circumstances;
a guarantee that a product will always be available; or
an offer capable of acceptance other than through the ordering process described in these Terms.

If information relating to an accepted order is materially inaccurate, your statutory rights remain unaffected.

21. Intellectual property

The website and its content are owned by or licensed to Tempte Ltd.

This includes, where applicable:

the TEMPTÉ name and branding;
logos and trade marks;
product names;
packaging designs;
photographs;
illustrations;
graphics;
text;
videos;
audio;
website design; and
software and code.

TEMPTE® is a registered trade mark of Tempte Ltd. The mark is also used and presented as TEMPTÉ. Nothing on this website grants any licence or right to use any of our trade marks without our prior written consent.

You may access and use the website for personal, non-commercial purposes.

You must not, without our prior written permission:

copy, reproduce or republish a substantial part of the website;
modify or create derivative works from our content;
use our branding, trade marks or packaging designs;
sell, license or commercially exploit our content;
remove copyright, trade mark or ownership notices; or
use our content in a misleading or unlawful way.

Nothing in these Terms transfers ownership of any intellectual-property rights to you.

22. Reviews, feedback and other content

We may allow customers to submit reviews, comments, photographs, ideas or other content.

If you submit content, you confirm that:

it is accurate and based on your genuine experience where applicable;
you own it or have permission to submit it;
it does not infringe another person’s rights;
it is not unlawful, defamatory, threatening, abusive, discriminatory, obscene or misleading;
it does not contain confidential information;
it does not contain malicious code or advertising unrelated to TEMPTÉ; and
you have disclosed any payment, gift or incentive connected with the submission.

You retain ownership of your content.

However, by submitting it, you grant Tempte Ltd a non-exclusive, worldwide, royalty-free licence to use, reproduce, adapt, publish and display that content through our website, social-media channels and other marketing materials for the purposes of operating, improving and promoting TEMPTÉ and our products.

This licence continues for as long as reasonably necessary for the purposes described above, but it does not prevent you from using your own content elsewhere.

We may moderate or remove content where we reasonably believe it breaches these Terms or applicable law.

We are not obliged to publish every submission.

23. Third-party links and services

Our website may contain links to websites, platforms or services operated by third parties.

These links are provided for convenience or information.

We do not control third-party services and are not responsible for:

their availability;
their content;
their security;
their privacy practices; or
products or services purchased from them, except where applicable law provides otherwise.

Your use of a third-party service is subject to that provider’s own terms and policies.

You should review those terms before using the service or entering into a transaction.

24. Optional third-party tools

We may provide access to optional tools, integrations or features supplied by third parties.

Your use of those tools may be governed by separate terms between you and the relevant provider.

We are not responsible for the operation or content of third-party tools that we do not control, except where applicable law provides otherwise.

We may add, remove or change optional tools as our website develops.

25. Our relationship with Shopify

Our website is powered by Shopify.

Shopify provides the ecommerce platform and related technology that enable us to operate the website and sell products online.

Any purchase you make through our website is made directly from Tempte Ltd, not from Shopify.

Tempte Ltd is responsible for:

the products offered through the website;
product descriptions and claims;
accepting and fulfilling orders;
customer service;
cancellations, refunds and complaints; and
compliance with applicable consumer and product laws.

Shopify is not the seller of our products and is not a party to the contract between you and Tempte Ltd.

Nothing in this section limits any rights you may have directly against Shopify in relation to a service that Shopify independently provides to you.

26. Privacy and cookies

Our Privacy Policy explains how we collect, use, share and protect personal information.

Our Cookie Preferences interface explains the categories of cookies and similar technologies used through the website and allows you to manage non-essential cookie choices.

Your agreement to these Terms is not treated as consent to non-essential cookies or marketing. Where consent is required, we will request it separately.

27. Website availability and security

We aim to keep the website available, secure and functioning properly.

However, we do not guarantee that:

the website will always be available;
access will be uninterrupted;
every function will be free from errors; or
the website will be compatible with every device or browser.

We may suspend, withdraw or restrict access where reasonably necessary for:

maintenance;
security;
legal compliance;
technical changes;
service-provider issues; or
circumstances outside our reasonable control.

We will try to minimise disruption where reasonably possible.

You are responsible for ensuring that your own device, browser and internet connection are suitable and secure.

28. Our responsibility to you

We do not exclude or limit liability where it would be unlawful to do so.

In particular, nothing in these Terms excludes or limits liability for:

death or personal injury caused by negligence;
fraud or fraudulent misrepresentation;
breach of your statutory rights as a consumer;
defective products where liability cannot lawfully be excluded; or
any other matter for which liability cannot legally be excluded or restricted.

If we breach these Terms, we are responsible for loss or damage that is a foreseeable result of that breach or our failure to use reasonable care and skill.

Loss or damage is foreseeable if it was obvious that it would happen or if both you and we knew it might happen when the contract was formed.

We are not responsible for loss or damage that:

was not a foreseeable result of our breach or failure to use reasonable care and skill;
was caused, to the extent applicable, by inaccurate information supplied by you;
resulted, to the extent applicable, from your failure to follow reasonable product, storage or safety instructions; or
could reasonably have been avoided by taking action that we clearly asked you to take.

We supply products and the website for personal and household use.

If you use them for commercial or business purposes without a separate written agreement, we are not responsible for business losses such as loss of profit, revenue, business opportunity or anticipated savings, except where the law requires otherwise.

29. Your responsibility

You are responsible for:

providing accurate order, contact and delivery information;
checking the product information supplied to you, particularly where you or the intended recipient has an allergy, intolerance or dietary requirement;
following reasonable storage, preparation, use and safety instructions supplied with the product;
keeping account credentials secure;
using the website lawfully; and
ensuring that anyone for whom you purchase a product is given relevant product and allergen information.

You will not be responsible for losses caused by something for which we are legally responsible.

30. Events outside our reasonable control

We will not be responsible for a delay or failure to perform our obligations to the extent that it is caused by circumstances outside our reasonable control.

These may include:

severe weather;
natural disasters;
fire or flood;
epidemic or pandemic;
industrial disputes;
transport or delivery-network disruption;
interruption of utilities, telecommunications or internet services;
cyberattacks;
failures affecting suppliers or service providers;
government action;
import or export restrictions; or
other events that could not reasonably have been prevented.

If such an event affects an accepted order, we will:

take reasonable steps to reduce the impact;
contact you where appropriate;
explain any material delay; and
provide any cancellation or refund rights required by law.

31. Suspending or ending access

You may stop using the website at any time.

We may suspend or terminate your access to an account or restricted website feature where you materially breach these Terms or where suspension is reasonably necessary for security, fraud prevention or legal compliance.

Suspension or termination will not affect:

orders already accepted, unless separately cancelled;
amounts already due;
rights or remedies that arose before termination; or
provisions intended to continue after termination.

Sections concerning intellectual property, liability, governing law and any other provisions that by their nature should continue will survive termination.

32. Changes to these Terms

We may update these Terms to reflect changes to:

our website;
our products or services;
our business operations;
applicable law or regulatory guidance;
Shopify or other technology providers; or
security or technical requirements.

The latest version will be published on our website and will show the date it was last updated.

Changes will not normally affect an order already accepted unless:

the change benefits you;
it is required by law; or
you agree to it.

Where a change materially affects an ongoing account or service, we may provide additional notice where appropriate.

33. If part of these Terms is unenforceable

Each section of these Terms operates separately.

If a court or other competent authority decides that any provision is unlawful or unenforceable, the remaining provisions will continue in effect.

Where possible, the affected provision will be treated as modified only to the extent necessary to make it lawful and enforceable.

34. Waiver

If we do not immediately enforce a provision of these Terms, that does not mean we have waived it.

Any waiver will apply only to the specific right and circumstances concerned.

35. Transferring this agreement

You may not transfer your rights or obligations under these Terms without our written agreement.

We may transfer our rights or obligations to another organisation, for example as part of a restructuring or sale of the business.

If a transfer could materially affect your rights as a consumer, we will notify you and ensure that your statutory rights are not reduced.

36. Rights of other people

The contract is between you and Tempte Ltd.

Except where these Terms expressly state otherwise, no other person has the right to enforce any provision of the contract.

This does not affect any right or remedy that another person may have independently of these Terms.

37. Governing law and jurisdiction

These Terms and any contract between you and Tempte Ltd are governed by the law of Scotland.

If you are a consumer, you will also benefit from any mandatory protections provided by the law of the part of the United Kingdom in which you live. Nothing in these Terms affects those protections.

If you live in Scotland, you may bring proceedings in the Scottish courts.

If you live elsewhere in the United Kingdom, you may bring proceedings in the courts of the part of the United Kingdom in which you live.

We may bring proceedings against a consumer only in the courts permitted by applicable law.

38. Contact us

If you have any questions about these Terms, please contact us.

Tempte Ltd (trading as TEMPTÉ)

Registered office:
38 Biggar Road
Edinburgh
EH10 7BH
United Kingdom

Email: hello@tempte.co.uk

We aim to respond as promptly as reasonably possible.